Configuring Vemail with Your Phone

If you choose to go through the Vemail configuration process on your phone rather than on your computer, here is how you should proceed.

Start the Vemail software on your phone.

Press 1 or OK to select Speak Email

Press 2 to configure Vemail on your phone.

Phone Number –Type in your full phone number including area code. Do NOT type a 1 before the area code. Just type the numbers, no spaces or punctuation.

First Name - Type your first name and press the down key. For tips on typing with your phone see “Typing Tips” later in this document.

Middle Initial - Type your middle initial (optional) and then press the down key

Last Name - Type your last name and then press the down key.

User Number – This field should be prefilled with your phone number or a number close to your phone number.

PIN - In the PIN field, type in a 4-20 digit number of your choosing to create your Vemail PIN. Press OK or click Continue.

Select a question. If you ever forget your PIN you will be able to retrieve it by supplying the answer to this question.

Type in the answer to your question and Submit.

Select Accept to agree to the Vemail End-User License and Terms of Service. A full copy of this agreement is available at www.voicegenesis.com/agreement.

Your configuration information is being saved. Please wait.

If you get a User Number Taken screen, consider adding a couple numbers to the end of your Vemail User Number and retrying.

If you see the Link Email screen then you have successfully created your Vemail User Number and PIN. Write them down before you forget. Now its time to link one of your email addresses for use with Vemail.

Your Name – The Your Name field will be pre-filled. You can change it. Press down when finished.

Email Address - In the Email Address field, type the first email address that you would like to access with Vemail. On most phones a dot or @ can be typed by pressing the 1 key.

Email Password - In the Email Password field, type your email password. If you use AOL, Yahoo, Hotmail, Windows Live, Gmail, or another webmail account, then use the password you use to login/sign-in to those services. If you retrieve all your email with a program like Outlook, then use the password you use with that program. If you don’t remember it, you will need to contact your email provider for it. Press down when finished. If you have a Promotional Code, then put it in the Promo Code field.

Read this screen and then Continue.

Your email settings are being processed. Please wait.

If You See the Saved Screen You Are Done - If you get this screen you have successfully configured your Vemail software. You can begin retrieving, reading, typing, and speaking your email. Press 9 to go to the Main screen. If you did not get the Saved Screen, see below.

Link Failed - If you see this screen you have two choices. (1) If you are linking an email address from a major ISP, select option 1 to double check your spelling and try again. The most common configuration problem is misspelling. Please make sure you didn’t accidentally type an “l” instead of a “1” or a zero instead of an “O” or a “-“ instead of an “_”. (2) If you are linking an email address from a less well known email provider, or a vanity email address, or a business email address, then select option 2 to edit the details.

The Edit Details Screen exposes all the mail server settings to you. We try and guess these settings for you and only expose them if necessary. For help locating these settings on your computer go to www.Vemail.com and select Support. From the list of FAQs (Frequently Asked Questions) select “Where can I find my POP and SMTP mail server addresses, user names, and passwords?” Below you will find a brief description of these fields.

INCOMING SERVER – Enter your POP or IMAP mail server name. The format of these names is typically something like pop.yourisp.com or imap.yourisp.com or mail.yourisp.com.

User Name - Type your email user name.

It may be the part of your email address before the “@”.
If you use AOL it is your AOL Screen Name.
If you use Yahoo then it is your Yahoo ID.
If you use Hotmail or MSN then it is your entire Hotmail or MSN email address.
If you need help finding these settings on your computer, see www.Vemail.com/support

Password - In the Password field, type your email password.

If you use AOL, Yahoo, or Hotmail, then use the password you use to login/sign-in to those services.
If you retrieve all your email with a program like Outlook, then use the password you use with that program. If you don’t remember it, you will need to contact your email provider for it.

Encryption – If your email provider requires SSL or TLS encryption, then select the appropriate entry. SSL-Unverified is for email providers requiring SSL but using an expired or unauthenticated certificate. Otherwise, leave it set to None (to change values in this field use your right and left buttons).

Port # - Leave this field blank unless you know that your email provider requires you to use a special port for your incoming mail server. If they do, enter the port number.

OUTGOING SERVER - Type your outgoing (SMTP) mail server name. It is probably in a format similar to smtp.yourisp.com. If you cannot determine it, then leave it and the following fields blank.

User Name and Password – The User Name and Password fields that follow Outgoing Server should be completed if your email provider requires you to connect to your outgoing server with a user name and password. If not, leave them blank.

Encryption and Port# - The Encryption and Port# fields below the Outgoing Server field apply to your outgoing server. If your email provider requires you to use encryption or a special port to connect to your outgoing server, then select the relevant encryption option and enter your port#. If not, leave Encryption set to None and leave Port# blank.

Promo Code: If you have a promotional code, then enter it in this field. If not, leave it blank.

When you are finished press OK or click Submit.

If You See the Saved Screen You Are Done - If you get this screen you have successfully configured your Vemail software. You can begin retrieving, reading, typing, and speaking your email. Press 9 to go to the Main screen.

Troubleshooting - If you can’t seem to finish this process, you have a few options:

Check www.Vemail.com/support for more information.

Contact support@vemail.com

Call Voice Genesis at (800) 831-8552 between 9 am and 5 pm Pacific time Monday - Friday.

< Prev Contents Next >

	Press 1 or OK to select Speak Email
	Press 2 to configure Vemail on your phone.
	Phone Number –Type in your full phone number including area code. Do NOT type a 1 before the area code. Just type the numbers, no spaces or punctuation.
	First Name - Type your first name and press the down key. For tips on typing with your phone see “Typing Tips” later in this document. Middle Initial - Type your middle initial (optional) and then press the down key Last Name - Type your last name and then press the down key. User Number – This field should be prefilled with your phone number or a number close to your phone number. PIN - In the PIN field, type in a 4-20 digit number of your choosing to create your Vemail PIN. Press OK or click Continue.
	Select a question. If you ever forget your PIN you will be able to retrieve it by supplying the answer to this question.
	Type in the answer to your question and Submit.
	Select Accept to agree to the Vemail End-User License and Terms of Service. A full copy of this agreement is available at www.voicegenesis.com/agreement.
	Your configuration information is being saved. Please wait. If you get a User Number Taken screen, consider adding a couple numbers to the end of your Vemail User Number and retrying.
	If you see the Link Email screen then you have successfully created your Vemail User Number and PIN. Write them down before you forget. Now its time to link one of your email addresses for use with Vemail. Your Name – The Your Name field will be pre-filled. You can change it. Press down when finished. Email Address - In the Email Address field, type the first email address that you would like to access with Vemail. On most phones a dot or @ can be typed by pressing the 1 key. Email Password - In the Email Password field, type your email password. If you use AOL, Yahoo, Hotmail, Windows Live, Gmail, or another webmail account, then use the password you use to login/sign-in to those services. If you retrieve all your email with a program like Outlook, then use the password you use with that program. If you don’t remember it, you will need to contact your email provider for it. Press down when finished. If you have a Promotional Code, then put it in the Promo Code field.
	Read this screen and then Continue.
	Your email settings are being processed. Please wait.
	If You See the Saved Screen You Are Done - If you get this screen you have successfully configured your Vemail software. You can begin retrieving, reading, typing, and speaking your email. Press 9 to go to the Main screen. If you did not get the Saved Screen, see below.
	Link Failed - If you see this screen you have two choices. (1) If you are linking an email address from a major ISP, select option 1 to double check your spelling and try again. The most common configuration problem is misspelling. Please make sure you didn’t accidentally type an “l” instead of a “1” or a zero instead of an “O” or a “-“ instead of an “_”. (2) If you are linking an email address from a less well known email provider, or a vanity email address, or a business email address, then select option 2 to edit the details.
	The Edit Details Screen exposes all the mail server settings to you. We try and guess these settings for you and only expose them if necessary. For help locating these settings on your computer go to www.Vemail.com and select Support. From the list of FAQs (Frequently Asked Questions) select “Where can I find my POP and SMTP mail server addresses, user names, and passwords?” Below you will find a brief description of these fields. INCOMING SERVER – Enter your POP or IMAP mail server name. The format of these names is typically something like pop.yourisp.com or imap.yourisp.com or mail.yourisp.com. User Name - Type your email user name. It may be the part of your email address before the “@”. If you use AOL it is your AOL Screen Name. If you use Yahoo then it is your Yahoo ID. If you use Hotmail or MSN then it is your entire Hotmail or MSN email address. If you need help finding these settings on your computer, see www.Vemail.com/support Password - In the Password field, type your email password. If you use AOL, Yahoo, or Hotmail, then use the password you use to login/sign-in to those services. If you retrieve all your email with a program like Outlook, then use the password you use with that program. If you don’t remember it, you will need to contact your email provider for it. Encryption – If your email provider requires SSL or TLS encryption, then select the appropriate entry. SSL-Unverified is for email providers requiring SSL but using an expired or unauthenticated certificate. Otherwise, leave it set to None (to change values in this field use your right and left buttons). Port # - Leave this field blank unless you know that your email provider requires you to use a special port for your incoming mail server. If they do, enter the port number. OUTGOING SERVER - Type your outgoing (SMTP) mail server name. It is probably in a format similar to smtp.yourisp.com. If you cannot determine it, then leave it and the following fields blank. User Name and Password – The User Name and Password fields that follow Outgoing Server should be completed if your email provider requires you to connect to your outgoing server with a user name and password. If not, leave them blank. Encryption and Port# - The Encryption and Port# fields below the Outgoing Server field apply to your outgoing server. If your email provider requires you to use encryption or a special port to connect to your outgoing server, then select the relevant encryption option and enter your port#. If not, leave Encryption set to None and leave Port# blank. Promo Code: If you have a promotional code, then enter it in this field. If not, leave it blank. When you are finished press OK or click Submit.
	If You See the Saved Screen You Are Done - If you get this screen you have successfully configured your Vemail software. You can begin retrieving, reading, typing, and speaking your email. Press 9 to go to the Main screen. Troubleshooting - If you can’t seem to finish this process, you have a few options: Check www.Vemail.com/support for more information. Contact support@vemail.com Call Voice Genesis at (800) 831-8552 between 9 am and 5 pm Pacific time Monday - Friday.