| "<email address> is not a valid email address or alias for this user" |
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| "<user name/acct number> already in use. If it's your Vemail User Name/Acct Number, and you want to use it, then login to vemail.com to complete settings and then return here and Import Settings (start on Vemail Main screen => Settings => Import Settings). If it's not yours then go back, change it, and resubmit. (Use the CLR or Back key to go back)." |
- You may have attempted to Create or Import Settings for a Vemail Account Number that you previously created just to receive messages on your computer. If that is the case, then go to vemail.com with your computer, select Login, type the Account Number and PIN, and follow the instructions to complete the settings for that Account Number. Then return to your phone, restart your Vemail software, and from the Vemail Main Screen select Settings, then Import Settings, then type the Account Number and PIN, then press Submit.
- If you got this error message when creating a brand new Vemail Account Number and PIN, then the Account Number you attempted to use is already taken. Use the CLR or Back key to go back, change the Account Number, and resubmit.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "BREW API call failed (error <code>)." |
Possible Solutions:
- Exit Vemail software, restart, retry.
- Turn off phone, restart, and retry.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Bad data received from server" |
Possible Solutions:
- Retry.
- Exit Vemail software, restart, retry.
- If your signal strength is poor, retry when you have a stronger signal.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Could Not Connect To Your Incoming Message Server" |
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| "Could not determine the type of content in this message" |
The message you attempted to access contains a type of content that your Vemail software cannot handle.
Possible Solutions:
- Retry.
- Use another more powerful device, such as a desktop computer, to access the message.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "DB read error - might be corrupted" |
Possible Solutions:
- Delete unused programs and files from your phone.
- Exit Vemail software, restart, retry.
- If your problem is with settings, retry Import Settings. To do this:
Go to Vemail Main
then Settings
then Import Settings.
- If your problem is with contacts, retry Import Contacts. To do this:
Go to Vemail Main
then Address Book
then Import Contacts.
- Upgrade to a phone with more memory (RAM) and more storage capacity.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "DB record not found in index." |
A database access error has occurred.
Possible Solutions:
- Exit Vemail software, restart, retry.
If the problem persists:
- Delete all your settings and download them fresh from the server. Follow these steps:
1. Import Contacts - If you have made changes to your contacts in your Vemail Address Book that you want to save, then if possible:
Go to Vemail Main screen
then Address Book
then Import Contacts
This action will synchronize your contacts with the server.
2. Delete All Settings - This action will clear all your settings and hopefully eliminate the problem. Before you do this make sure you know your Vemail Account Number and PIN.
Go to Vemail Main screen
then Settings
then Delete All Settings
then Yes
3. Import Settings - This action will retrieve your settings from the server.
Go to Vemail Main screen
then Settings
then Import Settings
4. Perform Import Contacts again to retrieve your contacts from the server.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "DB seek error - might be corrupted" |
Possible Solutions:
- Exit Vemail software, restart, retry.
- If your problem is with settings, retry Import Settings. To do this:
Go to Vemail Main
then Settings
then Import Settings.
- If your problem is with contacts, retry Import Contacts. To do this:
Go to Vemail Main
then Address Book
then Import Contacts.
- Upgrade to a phone with more memory (RAM) and more storage capacity.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "ERROR reading Inbox message file." |
- Your message does not conform to email message standards and cannot be displayed. This is a frequent problem with spam (junk email).
Possible Solutions:
- Use another more powerful device, such as a desktop computer, to access the message.
- If you are having this problem with legitimate messages (not spam), please forward the problem message to support@voicegenesis.com and include your Vemail Account Number.
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| "ERROR reading Outbox message file." |
- Your message does not conform to email message standards or contains unsupported characters and cannot be displayed. An effort has been made to support many non text characters, but this support is limited and varies from phone to phone. Possible Solutions:
Do not use any special characters in the messages you send, even if your phone allows you to type them. Examples of special characters that may cause problems include some currency symbols, some accented letters, Greek letters, Asian characters. Make sure no such characters are included in the subject line of your message either.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Email Unavailable: <ISP Error Message>" |
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| "Failed to load index file" |
Your Vemail software was unable to load a list you requested. As a result, list items may not be sorted properly.
Possible Solutions:
- Retry.
- If your problem is with settings, retry Import Settings. To do this:
Go to Vemail Main
then Settings
then Import Settings.
- If your problem is with contacts, retry Import Contacts. To do this:
Go to Vemail Main
then Address Book
then Import Contacts.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Failed to update DB record. Your device might be out of file space" |
Possible Solutions:
- Retry.
- Delete unused programs and files from your phone.
- Upgrade to a phone with more storage capacity.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Invalid Phone Number" |
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| "Invalid User Name/Acct Number or PIN" |
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| "Item limit has been reached" |
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| "Message retrieval already in progress for this account. Please try again later." |
Message retrieval may take longer on your first attempt, or if you leave a lot of messages on your mail server.
Possible Solutions:
- Retry in 5 minutes.
- Shut down any other email software, such as your computer email software (i.e. Outlook), when you are not using it. This reduces the chance that your other software and Vemail may try to retrieve messages at the same time. It also leaves new messages on your mail server where your Vemail software can retrieve them.
- Make sure you have NOT selected the "Leave Copy Of Messages On Server" option in your computer email software. Or if you prefer this setting, make sure that you configure it to delete messages from your mail server after 7 days. If you leave hundreds or thousands of messages on your mail server your Vemail software could take a long time to process them, especially the first time you Retrieve Email. If you get 0 messages on your first retrieve attempt, then wait 15 minutes and try again.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "No user settings received from server!" |
Possible Solutions:
- Retry with a valid Vemail Account Number and PIN
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Non-conforming message content. Cannot display." |
- Your message does not conform to email message standards and cannot be displayed. This is a frequent problem with spam (junk email).
Possible Solutions:
- Use another more powerful device, such as a desktop computer, to access the message.
- If you are having this problem with legitimate messages (not spam), please forward the problem message to support@voicegenesis.com and include your Vemail Account Number.
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| "One Way Client Sync Not Supported For This Command" |
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| "One Way Server Sync Not Supported For This Command" |
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| "Parameter value is NULL" |
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| "Playback aborted by device. This can occur if ringer is off or silenced." |
Your phone may not have allowed message playback because the ringer has been turned off or silenced.
Possible Solutions:
- Make sure your phone is in Normal mode and not in Silence All mode. Different phones have different ways of changing modes. On the LG VX6000, press and hold the * button to switch between Manner Mode, Silence All Mode, and Normal Mode.
- Retry.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Please try again later." |
Possible Solutions:
- Retry.
- Retry later. You may have more success at non peak times.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Sorry, but your phone doesn't support access to its internal address book." |
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| "The email address <email address> has been claimed by another user. If it is still yours, please delete it and add it back." |
The email address has been assigned to another Vemail Account Number.
Possible Solutions:
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "The email username and/or password is not correct. Note: You must use an existing email account. Based on the email address you provided, your POP User Name would be <email user name> and your POP Password would be your Yahoo Password." |
Possible Solutions:
- Retry.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "The email username and/or password is not correct. Note: You must use an existing email account. Based on the email address you provided, your POP User Name would be <email address> and your POP Password would be your MSN Password." |
Possible Solutions:
- Retry.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "The email username and/or password is not correct. Note: You must use an existing email account. Based on the email address you provided, your POP User Name would be <email user name> and your POP Password would be your AIM Password." |
Possible Solutions:
- Retry.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "The email username and/or password is not correct. Note: You must use an existing email account. Based on the email address you provided, your POP User Name would be <email user name> and your POP Password would be your AOL Password." |
Possible Solutions:
- Retry.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "The email username and/or password is not correct. Note: You must use an existing email account. Based on the email address you provided, your POP User Name would be <email user name> and your POP Password would be your Google Password." |
Possible Solutions:
- Retry.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "The email username and/or password is not correct. Note: You must use an existing email account." |
Possible Solutions:
- Retry.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "The email username and/or password is not correct. Note: Vemail currently supports Hotmail Plus, but not free Hotmail. Upgrade at www.hotmail.com, or switch to free AIM Mail or free Yahoo Mail. If the email address you provided is a valid Hotmail Plus address, your POP User Name would be <email address> and your POP Password would be your Hotmail Plus Password. More: www.voicegenesis.net/support" |
Possible Solutions:
- Retry.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "The item you attempted to delete could not be found on the server. It may have been previously deleted: <item ID>" |
If you have attempted to delete something more than once, it may have already been deleted on the server.
Possible Solutions:
- Just ignore the item from now on.
- Download all your settings fresh from the server. Follow these steps:
1. Refresh Settings - Go to Vemail Main screen
then Settings
then Refresh Settings
This will refresh your settings and clear all data except for your contacts.
2. Import Contacts - To synchronize your contacts with the server:
Go to Vemail Main screen
then Address Book
then Import Contacts
3. Retrieve Email - If you previously had messages in your Inbox, you can retrieve them again. Go to Vemail Main screen
select Retrieve Email.
You should now have all your data fresh from the server. Any item that was previously deleted from the server should no longer be present on your phone.
- Exit Vemail software, restart, retry.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "The recipients lists contain one or more invalid email address." |
This error generally means that one or more of the addresses in the TO, CC, or BCC fields of your message was not a valid email address.
Possible Solutions:
- Use the CLR (clear) or Back key to go back and check the email addresses in the TO, CC, or BCC fields to verify that each address is correct. If multiple addresses are used make sure they are separated by semicolons. To type semicolons select Menu, then Symbols.
- Delete any information in the TO, CC, or BCC fields other than email addresses and the semicolons used to separate them.
- Use the CLR or Back key and go back and re-input the addresses to which you want your message sent.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "This User is Not Authorized for the Requested Interaction" |
Your settings may be wrong or you may have attempted to access an item that you previously deleted.
Possible Solutions:
- Retry.
- Check your User Settings for correctness. To do this:
Go to Vemail Main
then Settings
then Vemail User Settings
then Edit Vemail User.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Exit Vemail software, restart, retry.
- Download all your settings fresh from the server. Follow these steps:
1. Refresh Settings - Go to Vemail Main screen
then Settings
then Refresh Settings
This will refresh your settings and clear all data except for your contacts.
2. Import Contacts - To synchronize your contacts with the server:
Go to Vemail Main screen
then Address Book
then Import Contacts
3. Retrieve Email - If you previously had messages in your Inbox, you can retrieve them again. Go to Vemail Main screen
select Retrieve Email.
You should now have all your data fresh from the server. Any item that was previously deleted from the server should no longer be present on your phone.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Two Way Sync Not Supported For This Command" |
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| "Unable to Login" |
It was not possible to retrieve email with the email account and password you provided. If your computer email password recently changed, you need to make that change in Vemail as well. Possible Solutions:
- Retry in 5 minutes.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Unable to communicate with server. Please try again later." |
Possible Solutions:
- Retry.
- Retry later. You may have more success at non peak times.
- Exit Vemail software, restart, retry.
- If your signal strength is poor, retry when you have a stronger signal.
- If you are importing contacts, try importing fewer. This can be accomplished at www.vemail.com by selecting Login, Address Book, Delete and then re-uploading a smaller Address Book.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Unable to import contacts from the phone's address book." |
Possible Solutions:
- Turn off phone, restart, and retry.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Unable to initialize Web interface" |
Your Vemail software was unable to open your device's web interface. Your device or its software may be damaged.
Possible Solutions:
- Retry.
- Delete all your settings and download them fresh from the server. Follow these steps:
1. Import Contacts - If you have made changes to your contacts in your Vemail Address Book that you want to save, then if possible:
Go to Vemail Main screen
then Address Book
then Import Contacts
This action will synchronize your contacts with the server.
2. Delete All Settings - This action will clear all your settings and hopefully eliminate the problem. Before you do this make sure you know your Vemail Account Number and PIN.
Go to Vemail Main screen
then Settings
then Delete All Settings
then Yes
3. Import Settings - This action will retrieve your settings from the server.
Go to Vemail Main screen
then Settings
then Import Settings
4. Perform Import Contacts again to retrieve your contacts from the server.
- Remove and reinstall your Vemail software.
- Upgrade to a new phone.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Unable to open file" |
Possible Solutions:
- Retry.
- Delete all your settings and download them fresh from the server. Follow these steps:
1. Import Contacts - If you have made changes to your contacts in your Vemail Address Book that you want to save, then if possible:
Go to Vemail Main screen
then Address Book
then Import Contacts
This action will synchronize your contacts with the server.
2. Delete All Settings - This action will clear all your settings and hopefully eliminate the problem. Before you do this make sure you know your Vemail Account Number and PIN.
Go to Vemail Main screen
then Settings
then Delete All Settings
then Yes
3. Import Settings - This action will retrieve your settings from the server.
Go to Vemail Main screen
then Settings
then Import Settings
4. Perform Import Contacts again to retrieve your contacts from the server.
- Remove and reinstall your Vemail software.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Unable to parse XML content: <parser error>" |
Your Vemail software was unable to process information it was sending or receiving to or from a server.
Possible Solutions:
- Retry.
- Exit Vemail software, restart, retry.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Unable to rename file" |
Your software was unable to do what you wanted because it could not rename a file.
Possible Solutions:
- Retry.
- Delete all your settings and download them fresh from the server. Follow these steps:
1. Import Contacts - If you have made changes to your contacts in your Vemail Address Book that you want to save, then if possible:
Go to Vemail Main screen
then Address Book
then Import Contacts
This action will synchronize your contacts with the server.
2. Delete All Settings - This action will clear all your settings and hopefully eliminate the problem. Before you do this make sure you know your Vemail Account Number and PIN.
Go to Vemail Main screen
then Settings
then Delete All Settings
then Yes
3. Import Settings - This action will retrieve your settings from the server.
Go to Vemail Main screen
then Settings
then Import Settings
4. Perform Import Contacts again to retrieve your contacts from the server.
- Remove and reinstall your Vemail software.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Unspecified Error" |
Possible Solutions:
- Retry.
- Exit Vemail software, restart, retry.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "We Could Not Connect To The External Server <incoming mail server> With The Username and Password You Supplied" |
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| "You have no contacts on the server to import." |
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| "You have tried to send a message with an invalid email address. There is no registered account associated with this email address" |
Your email address no longer appears to be valid.
Possible Solutions:
- Retry.
- Check your email settings for correctness. To do this:
Go to Vemail Main
then Settings
then Email Accounts
then View/Edit Email Account.
- Try unlinking your email account and then linking it again.
(1) To unlink:
Go to Vemail Main
then Settings
then Email Accounts
then Unlink Email Account.
(2) To link an email account:
Go to Vemail Main
then Settings
then Email Accounts
then Link Email Account.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "You need to enter more information on the web before you can import settings for <user name/acct number>. Login to vemail.com for further instructions, and then return here and retry Import Settings. Alternatively, to create a different User Name/Acct Number select Create User Name/Acct Number below." |
- You may have attempted to Create or Import Settings for a Vemail Account Number that you previously created just to receive messages on your computer. If that is the case, then go to vemail.com with your computer, select Login, type the Account Number and PIN, and follow the instructions to complete the settings for that Account Number. Then return to your phone, restart your Vemail software, and from the Vemail Main Screen select Settings, then Import Settings, then type the Account Number and PIN, then press Submit.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Your account at <server name> has been disabled. Please contact your ISP or Email Provider for assistance." |
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| "Your device does not currently have enough memory for the requested message. You may want to delete other applications to free up more space" |
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| "Your device is out of file space. Delete unused apps and files" |
Possible Solutions:
- Retry.
- Delete unused programs and files from your phone.
- Upgrade to a phone with more storage capacity.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Your device is out of files or file space. Delete unused apps and files" |
Possible Solutions:
- Retry.
- Delete unused programs and files from your phone.
- Upgrade to a phone with more storage capacity.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Your device is out of memory" |
Possible Solutions:
- Retry.
- Delete unused programs and files from your phone.
- Upgrade to a phone with more memory (RAM).
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Your mail server, <mail server name>, is currently busy. Please try again later." |
- Your mail server may still be responding to your last Retrieve Email request, or its responding to a request from your other email software.
Possible Solutions:
- Retry in 5 minutes.
- Shut down any other email software, such as your computer email software (i.e. Outlook), when you are not using it. This reduces the chance that your other software and Vemail may try to retrieve messages at the same time. It also leaves new messages on your mail server where your Vemail software can retrieve them.
- Make sure you have NOT selected the "Leave Copy Of Messages On Server" option in your computer email software. Or if you prefer this setting, make sure that you configure it to delete messages from your mail server after 7 days. If you leave hundreds or thousands of messages on your mail server your Vemail software could take a long time to process them, especially the first time you Retrieve Email. If you get 0 messages on your first retrieve attempt, then wait 15 minutes and try again.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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| "Your mail server, <mail server name>, is not accepting connections." Please try again later." |
- Your mail server is probably too overloaded right now to accept connections.
Possible Solutions:
- Retry in 5 minutes.
- View support at vemail.com with your computer, or report your problem to support@voicegenesis.com.
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